Support: orders, delivery, returns and warranty
Order status, shipping, returns, RMA and warranty for hardware bought from Four Nordic. If your question is not answered here, the sourcing desk replies within one business day.
Frequently asked questions
Orders and delivery
How do I check the status of an order?
Reply to your order confirmation or email sales@4nordic.com with the order number. We confirm dispatch date and tracking as soon as the shipment leaves the warehouse.
Which carriers do you use?
DHL Express, UPS, FedEx and selected freight partners. Air cargo and shipping on your own carrier account can be arranged.
Returns and warranty
How do I return a part?
Return requests must be submitted within 8 days and require an approved RMA before goods are sent back. A 30% restocking fee normally applies.
What warranty is included?
Unless another warranty is stated on the product page or quotation, products include a 12-month warranty.
Technical
What do NEW, SPARE and Refurbished mean?
NEW products are new retail or distribution units. SPARE products are tested service parts supplied for replacement use. Refurbished products have been inspected and tested before sale.
Can you confirm compatibility before I order?
Yes. Send the server or storage model and the part numbers you are considering, and we confirm compatibility before quoting.
