Shipping policy

Shipping Policy

Last updated: 1 September 2026

This Shipping Policy applies to all business-to-business (B2B) orders placed with Four Nordic.

Four Nordic ships IT hardware and related products to business customers in Denmark and internationally. Shipping terms, costs and delivery arrangements may vary depending on the destination, product type, shipment size and agreed commercial terms.

1. Shipping Destinations

Four Nordic ships to customers worldwide, subject to applicable export controls, sanctions, trade restrictions and carrier availability.

We reserve the right to refuse shipment to destinations where delivery would violate applicable laws, regulations, sanctions or internal compliance requirements.

2. Shipping Methods

Orders may be shipped using:

  • Express courier services.

  • Air freight.

  • Road freight.

  • Sea freight.

  • Customer-arranged collection.

  • Other agreed logistics solutions.

The shipping method will normally be agreed before the order is confirmed.

Where applicable, Four Nordic may use carriers such as UPS, FedEx, DHL, TNT or freight forwarding partners.

3. Shipping Costs

Unless otherwise stated in writing, shipping costs are not included in the product price.

Shipping costs may be quoted separately and may depend on:

  • Shipment weight.

  • Shipment dimensions.

  • Destination.

  • Delivery service.

  • Insurance requirements.

  • Customs requirements.

  • Fuel surcharges.

  • Remote-area surcharges.

  • Other carrier or freight charges.

Any quoted freight cost may be subject to adjustment if the final shipment weight, dimensions, destination details or carrier charges differ from the information available at the time of quotation.

4. Delivery Terms

Delivery terms will be stated in the quotation, order confirmation or invoice where applicable.

International shipments may be supplied under agreed Incoterms® such as:

  • EXW – Ex Works.

  • FCA – Free Carrier.

  • CPT – Carriage Paid To.

  • CIP – Carriage and Insurance Paid To.

  • DAP – Delivered at Place.

The applicable Incoterm and named place will determine the allocation of transportation costs, risks, import duties and customs responsibilities between Four Nordic and the Customer.

Where no specific Incoterm has been agreed, the delivery arrangement stated in the order confirmation shall apply.

5. Delivery Times

Any delivery date or lead time provided by Four Nordic is an estimate unless expressly confirmed as guaranteed in writing.

Delivery times may be affected by:

  • Supplier availability.

  • Manufacturer lead times.

  • Carrier delays.

  • Customs clearance.

  • Export documentation.

  • Import procedures.

  • Public holidays.

  • Weather conditions.

  • Transportation disruptions.

  • Events outside Four Nordic's reasonable control.

Four Nordic shall make reasonable efforts to meet estimated delivery dates but does not guarantee delivery within a specific timeframe unless expressly agreed in writing.

6. Partial Shipments

Where an order contains multiple products with different availability dates, Four Nordic may offer or arrange partial shipments.

Additional shipping charges may apply to partial shipments unless otherwise agreed.

The Customer may request that an order is held until all products are available, subject to storage availability and any other agreed conditions.

7. Customer-Arranged Shipping

Customers may arrange shipment using their own courier, freight forwarder or carrier account where agreed with Four Nordic.

In such cases, the Customer is responsible for:

  • Booking the shipment.

  • Providing accurate carrier instructions.

  • Providing valid account information where applicable.

  • Transportation costs.

  • Insurance where required.

  • Carrier claims.

  • Import procedures and customs clearance where applicable.

Risk transfers in accordance with the agreed delivery terms.

8. Collection

Where collection is agreed, the Customer or its appointed carrier must collect the goods from the location specified by Four Nordic.

Collection must be arranged in advance.

The Customer is responsible for ensuring that the appointed carrier has all required booking references, shipping documents and collection instructions.

Four Nordic may apply storage charges if goods are not collected within a reasonable period after the Customer has been informed that the order is ready.

9. Customs, Duties and Taxes

For international shipments, the Customer is responsible for all import duties, customs fees, local taxes, clearance fees and similar charges unless otherwise agreed under the applicable Incoterm.

Four Nordic may provide commercial invoices, packing lists and other standard export documentation as reasonably required for the shipment.

The Customer is responsible for providing any information or documentation required for import clearance in the destination country.

Four Nordic shall not be responsible for delays caused by incomplete, incorrect or missing import information provided by the Customer.

10. Export Documentation

Certain orders may require additional documentation, including:

  • End-user information.

  • End-use statements.

  • Export declarations.

  • Certificates of origin.

  • Compliance documentation.

  • Import permits.

  • Export licences.

The Customer agrees to provide requested information promptly.

Shipment may be delayed or cancelled where required documentation cannot be obtained or where Four Nordic identifies export-control or compliance concerns.

11. Packaging

Four Nordic takes reasonable care to ensure that products are securely packaged for transportation.

Packaging may include:

  • Original manufacturer packaging.

  • Additional protective packaging.

  • Anti-static protection.

  • Reinforced cartons.

  • Pallets.

  • Custom freight packaging.

Where additional or special packaging is required, additional charges may apply.

12. Inspection Upon Delivery

The Customer should inspect the shipment immediately upon delivery.

Before accepting a visibly damaged shipment, the Customer should, where possible:

  • Inspect the outer packaging.

  • Note visible damage on the carrier's delivery receipt.

  • Take photographs of the packaging and shipment.

  • Retain all packaging materials.

  • Notify Four Nordic promptly.

Failure to record visible transport damage with the carrier may affect the ability to make a transport claim.

13. Damaged Shipments

If goods arrive damaged, the Customer must contact Four Nordic as soon as possible and provide:

  • Order or invoice number.

  • Tracking number.

  • Photographs of the outer packaging.

  • Photographs of the damaged goods.

  • A description of the damage.

  • A copy of the carrier delivery receipt where available.

Four Nordic will review the case and, where applicable, assist with a carrier or insurance claim.

Goods must not be returned without prior authorization from Four Nordic.

14. Missing or Incorrect Goods

Any shortages, missing items or incorrect deliveries should be reported to Four Nordic promptly after receipt.

The Customer should provide sufficient documentation to allow Four Nordic to investigate the discrepancy.

If Four Nordic confirms that an incorrect product or quantity was shipped, the matter will be handled separately from a standard discretionary return.

15. Tracking

Where tracking is available, Four Nordic may provide shipment tracking details to the Customer.

Tracking information is provided by the carrier, and Four Nordic cannot guarantee the accuracy or availability of carrier tracking systems.

16. Delivery Attempts

The Customer is responsible for ensuring that the delivery address is accessible and that an authorized person is available to receive the shipment where required.

Additional carrier charges caused by:

  • Failed delivery attempts.

  • Incorrect delivery addresses.

  • Refused shipments.

  • Address changes.

  • Storage.

  • Redelivery.

may be charged to the Customer.

17. Incorrect Delivery Information

The Customer is responsible for providing complete and accurate shipping information.

Four Nordic shall not be responsible for delays, additional charges or delivery failures caused by incorrect or incomplete information provided by the Customer.

Any additional costs incurred as a result may be invoiced to the Customer.

18. Risk of Loss

Risk of loss or damage transfers to the Customer in accordance with the agreed Incoterm or delivery terms.

Where the Customer arranges its own transportation, Four Nordic's responsibility for the shipment normally ends when the goods are handed over to the Customer's appointed carrier, subject to the agreed Incoterm.

19. Insurance

Shipment insurance is only included where expressly stated in the quotation or agreed in writing.

Where insurance is not included, the Customer is responsible for arranging appropriate insurance if required.

20. Unclaimed or Refused Shipments

If a shipment is refused, unclaimed or returned to Four Nordic due to circumstances attributable to the Customer, the Customer may be responsible for:

  • Original shipping charges.

  • Return freight.

  • Customs charges.

  • Storage fees.

  • Handling fees.

  • Additional carrier charges.

Such shipments do not automatically qualify for a refund.

Any return remains subject to Four Nordic's Refund & Return Policy.

21. Force Majeure and Transportation Delays

Four Nordic shall not be liable for delays or failure to deliver caused by circumstances outside its reasonable control, including:

  • Natural disasters.

  • War.

  • Government action.

  • Sanctions.

  • Strikes.

  • Customs delays.

  • Carrier disruptions.

  • Port congestion.

  • Flight cancellations.

  • Supplier delays.

  • Cyber incidents.

  • Severe weather.

  • Other force majeure events.

22. Returns

Shipping arrangements for returns are governed by Four Nordic's Refund & Return Policy.

All returns require prior approval and a valid RMA authorization.

Unless otherwise agreed, return shipping costs and transportation risks are the responsibility of the Customer.

23. Contact

For shipping questions, tracking, freight arrangements or delivery issues, please contact Four Nordic using the contact information available on our website.

Four Nordic
Denmark