Refund & Return Policy

Four Nordic sells exclusively to business customers (B2B). All purchases are therefore considered commercial transactions and are not subject to consumer cancellation or withdrawal rights.

Return Requests

If you wish to return a product, you must contact Four Nordic within 8 calendar days of receiving your order.

All returns require prior approval from Four Nordic. Once your return request has been reviewed and approved, we will provide you with an RMA (Return Merchandise Authorization) form, which must be completed and returned before the goods are shipped back to us.

Products returned without prior authorization or without a valid RMA may be refused.

Restocking Fee

Approved returns are subject to a 30% restocking fee, calculated on the invoiced value of the returned goods.

Shipping costs, handling charges and other associated costs are non-refundable unless otherwise agreed in writing.

Condition of Returned Goods

Returned products must:

• Be returned in the same condition as received.

• Include all original packaging, accessories, manuals and components.

• Be securely packaged for transportation.

• Not have been damaged, altered or improperly handled after delivery.

Four Nordic reserves the right to reject a return or reduce the refundable amount if the returned goods are incomplete, damaged, used beyond what is reasonably necessary for inspection, or otherwise not in their original condition.

Return Shipping

Unless otherwise agreed in writing, the customer is responsible for all costs and risks associated with returning the goods to Four Nordic.

The return shipment must be sent according to the instructions provided together with the RMA authorization.

Refunds

Once the returned goods have been received and inspected by Four Nordic, an approved refund will be processed, less the applicable 30% restocking fee and any other agreed or applicable charges.

Refunds will normally be issued using the original payment method or credited to the customer's business account, as agreed with Four Nordic.

Please note that it may take up to 14 calendar days from the date the refund is processed before the funds are visible in the Customer’s account, depending on the payment method, bank, or payment provider.

Faulty or Incorrect Products

If you receive a product that is defective, damaged upon arrival, or materially different from what was ordered, please contact Four Nordic as soon as possible.

Such cases will be reviewed separately and may not be subject to the standard 30% restocking fee where Four Nordic determines that the return is due to an error or defect for which Four Nordic is responsible.

Non-Returnable Products

Four Nordic reserves the right to refuse returns of:

• Special-order or specifically sourced products.

• Customized or configured products.

• Products clearly marked as non-returnable or final sale.

• Products where the manufacturer's or supplier's return restrictions prevent the return.

• Products returned after the 8-day return period unless otherwise agreed in writing.

Contact

To request a return or RMA authorization, please contact:

Four Nordic
Email: sales@4nordic.com
Phone: +45 4528 1222

Please include your company name, invoice or order number, product part number, quantity and reason for the return.

Four Nordic reserves the right to amend this Refund & Return Policy at any time.