Questions about shipping, condition and warranty

Add the parts you need to your quote list, or send the manufacturer, part number, quantity and preferred condition through the quote form. You get a written quotation with price, condition, warranty and lead time within one business day.

Yes. Our webshop shows a small part of what we supply. We regularly source hard-to-find, discontinued and end-of-life hardware from IBM, Lenovo, Dell, EMC, HPE, NetApp, Hitachi, Cisco and Oracle through our global network.

No. Four Nordic sells business to business only. A company registration or VAT number is required on all orders.

There is no fixed minimum order. Volume and project pricing is available on request — state the quantity in your enquiry and we price the full list.

Card and the wallet options shown at checkout, and bank transfer for invoiced orders. Credit terms can be arranged for established customers — ask the sales team before ordering.

Yes. We ship worldwide from our warehouse in Vedbæk, Denmark, and serve partners in more than 50 countries. Freight cost depends on destination, weight and urgency, and is stated in your quotation.

Stocked items are normally dispatched the same or next business day. Sourced items depend on availability. Expected dispatch and transit time is confirmed in your quotation or order confirmation.

DHL Express, UPS, FedEx and selected freight partners. Air cargo and shipping on your own carrier account can also be arranged.

A tracking number is emailed when the order is dispatched. You can also follow it from the tracking page, or ask the sales desk for status at any time.

Shipments outside the EU are sent DAP unless agreed otherwise, which means duty and import VAT are payable by the receiver. EU customers with a valid VAT number are invoiced without Danish VAT.

NEW are new retail or distribution units. SPARE are tested service parts supplied for replacement use, often in manufacturer service packaging. Refurbished have been inspected, cleaned and tested before sale. The condition that applies is always shown on the product page and in the quotation.

Yes. We supply original manufacturer hardware, and we state clearly when a part is an equivalent or third-party alternative so you can decide before ordering.

Every part is checked before dispatch, and refurbished and spare units are functionally tested. Test reports can be supplied on request for larger orders.

Send us the system model or serial number with your enquiry and we confirm compatibility before you order. It is the fastest way to avoid a return.

Unless another warranty is stated on the product page or quotation, products include a 12-month warranty from date of invoice. Contact the sales team if you need written confirmation before ordering.

Four Nordic sells business to business, so the consumer right of withdrawal does not apply. Return requests must be submitted within 8 days and require an approved RMA number before goods are sent back. A 30% restocking fee normally applies. See our Refund policy for the full terms.

Submit the RMA form with the invoice number, part number, serial number and a short fault description. We reply with an RMA number and return instructions. Do not return goods before the RMA is approved.

Tell us within 8 days of receipt and include photos of the packaging and the part. Transit damage and dead-on-arrival units are handled as a priority and replaced or credited.